:root{--bg: #f4f3ef;--surface: #ffffff;--surface-2: #f8f7f4;--surface-3: #efede8;--line: #e2dfd8;--line-strong: #c9c5bb;--text: #1a1f27;--text-2: #4a515c;--text-3: #646b76;--accent: #1f4e8c;--accent-hover: #173f73;--accent-soft: #e7eef8;--accent-text: #1b477f;--on-accent: #ffffff;--ok: #276b40;--ok-soft: #e3f0e6;--warn: #8a5600;--warn-soft: #fbf0da;--bad: #a12c2c;--bad-soft: #f8e4e2;--info: #2f5d8a;--info-soft: #e5eef7;--violet: #5b4a9b;--violet-soft: #ece8f6;--st-new: #5e6672;--st-new-bg: #eceef1;--st-known: #355f8c;--st-known-bg: #e4ecf6;--st-engaged: #1d5996;--st-engaged-bg: #d9e6f5;--st-preparing: #0f5f6e;--st-preparing-bg: #d8eef1;--st-applied: #0c6a55;--st-applied-bg: #d6efe7;--st-consent: #27693d;--st-consent-bg: #dcefe1;--st-enrolled: #1b5a2d;--st-enrolled-bg: #cfe8d5;--st-exit: #8d3a2a;--st-exit-bg: #f6e5e0;--st-muted: #5e6672;--st-muted-bg: #eceef1;--shadow-pop: 0 10px 30px rgba(20, 26, 36, .14), 0 2px 6px rgba(20, 26, 36, .08);--radius: 6px;--radius-lg: 10px;--sidebar: 232px;--topbar: 52px;--focus: 0 0 0 2px var(--surface), 0 0 0 4px var(--accent);--sans: "IBM Plex Sans", "Segoe UI", system-ui, -apple-system, Arial, sans-serif;--mono: "IBM Plex Mono", Consolas, "SF Mono", monospace;--row: 40px;color-scheme:light}@media (prefers-color-scheme: dark){:root:not([data-theme=light]){color-scheme:dark}}:root[data-theme=dark],:root:not([data-theme=light]).dark-auto{color-scheme:dark}@media (prefers-color-scheme: dark){:root:not([data-theme=light]){--bg: #12151a;--surface: #1a1e25;--surface-2: #20252d;--surface-3: #282e37;--line: #2e3540;--line-strong: #434c59;--text: #e8eaee;--text-2: #b7bdc7;--text-3: #959ca8;--accent: #6c9ee0;--accent-hover: #86b1ea;--accent-soft: #1f2d42;--accent-text: #9cc0ef;--on-accent: #0d1420;--ok: #6cc08b;--ok-soft: #1c3426;--warn: #e2b056;--warn-soft: #3a2f17;--bad: #ef8a80;--bad-soft: #3d2120;--info: #8fb6e2;--info-soft: #1e2c3d;--violet: #b3a6ea;--violet-soft: #2b2742;--st-new: #b0b7c2;--st-new-bg: #2a3039;--st-known: #9dbde3;--st-known-bg: #1f2c3d;--st-engaged: #8fb6ee;--st-engaged-bg: #1b2b43;--st-preparing: #7ccfd9;--st-preparing-bg: #163339;--st-applied: #79d3b7;--st-applied-bg: #153529;--st-consent: #8ad49f;--st-consent-bg: #193424;--st-enrolled: #9ee0ae;--st-enrolled-bg: #18381f;--st-exit: #ec9e8c;--st-exit-bg: #3a221d;--st-muted: #b0b7c2;--st-muted-bg: #2a3039;--shadow-pop: 0 10px 30px rgba(0, 0, 0, .5), 0 2px 6px rgba(0, 0, 0, .3)}}:root[data-theme=dark]{--bg: #12151a;--surface: #1a1e25;--surface-2: #20252d;--surface-3: #282e37;--line: #2e3540;--line-strong: #434c59;--text: #e8eaee;--text-2: #b7bdc7;--text-3: #959ca8;--accent: #6c9ee0;--accent-hover: #86b1ea;--accent-soft: #1f2d42;--accent-text: #9cc0ef;--on-accent: #0d1420;--ok: #6cc08b;--ok-soft: #1c3426;--warn: #e2b056;--warn-soft: #3a2f17;--bad: #ef8a80;--bad-soft: #3d2120;--info: #8fb6e2;--info-soft: #1e2c3d;--violet: #b3a6ea;--violet-soft: #2b2742;--st-new: #b0b7c2;--st-new-bg: #2a3039;--st-known: #9dbde3;--st-known-bg: #1f2c3d;--st-engaged: #8fb6ee;--st-engaged-bg: #1b2b43;--st-preparing: #7ccfd9;--st-preparing-bg: #163339;--st-applied: #79d3b7;--st-applied-bg: #153529;--st-consent: #8ad49f;--st-consent-bg: #193424;--st-enrolled: #9ee0ae;--st-enrolled-bg: #18381f;--st-exit: #ec9e8c;--st-exit-bg: #3a221d;--st-muted: #b0b7c2;--st-muted-bg: #2a3039;--shadow-pop: 0 10px 30px rgba(0, 0, 0, .5), 0 2px 6px rgba(0, 0, 0, .3)}[data-density=compact]{--row: 32px}*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}body{margin:0;background:var(--bg);color:var(--text);font:400 14px/1.5 var(--sans);font-variant-numeric:tabular-nums;-webkit-font-smoothing:antialiased}a{color:var(--accent-text);text-decoration:none}a:hover{text-decoration:underline}button,input,select,textarea{font:inherit;color:inherit}:focus-visible{outline:none;box-shadow:var(--focus);border-radius:4px}::selection{background:var(--accent-soft)}h1,h2,h3,h4{margin:0;font-weight:600;letter-spacing:-.005em}h1{font-size:21px;line-height:1.3}h2{font-size:16px;line-height:1.35}h3{font-size:14px;line-height:1.4}p{margin:0}.mono{font-family:var(--mono);font-size:.92em}.muted{color:var(--text-2)}.faint{color:var(--text-3)}.small{font-size:12.5px}.nowrap{white-space:nowrap}.ellipsis{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap;border:0}.skip-link{position:absolute;left:8px;top:-48px;z-index:100;background:var(--accent);color:var(--on-accent);padding:8px 12px;border-radius:var(--radius)}.skip-link:focus{top:8px}@media (prefers-reduced-motion: reduce){*{transition:none!important;animation:none!important;scroll-behavior:auto!important}}.app{display:grid;grid-template-columns:var(--sidebar) minmax(0,1fr);min-height:100vh}.side{position:sticky;top:0;height:100vh;overflow-y:auto;background:var(--surface);border-right:1px solid var(--line);display:flex;flex-direction:column;z-index:30}.brand{display:flex;gap:10px;align-items:center;padding:16px 16px 14px;border-bottom:1px solid var(--line);text-decoration:none;color:var(--text)}.brand:hover{text-decoration:none}.brand-mark{width:28px;height:28px;flex:none}.brand-name{font-weight:600;font-size:15px;line-height:1.2}.brand-sub{font-size:11.5px;color:var(--text-3);line-height:1.3}.nav{padding:8px 8px 16px;display:grid;gap:1px}.nav-group{padding:14px 10px 4px;font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--text-3)}.nav a{display:flex;align-items:center;gap:10px;min-height:34px;padding:6px 10px;border-radius:var(--radius);color:var(--text-2);text-decoration:none;font-weight:500}.nav a svg{flex:none;color:var(--text-3)}.nav a:hover{background:var(--surface-3);color:var(--text)}.nav a.active{background:var(--accent-soft);color:var(--accent-text)}.nav a.active svg{color:var(--accent-text)}.nav .count{margin-left:auto;font-size:12px;font-weight:600;color:var(--text-3)}.nav .count.alert{color:var(--bad)}.side-foot{margin-top:auto;padding:12px 16px;border-top:1px solid var(--line);font-size:12px;color:var(--text-3);display:grid;gap:4px}.main{min-width:0;display:flex;flex-direction:column}.topbar{position:sticky;top:0;z-index:20;height:var(--topbar);display:flex;align-items:center;gap:10px;padding:0 16px 0 20px;background:var(--surface);border-bottom:1px solid var(--line)}.topbar .grow{flex:1}.search-trigger{display:flex;align-items:center;gap:8px;height:34px;min-width:260px;max-width:420px;flex:1;padding:0 10px;border:1px solid var(--line);border-radius:var(--radius);background:var(--surface-2);color:var(--text-3);cursor:pointer;text-align:left}.search-trigger:hover{border-color:var(--line-strong)}.search-trigger .kbd{margin-left:auto}.sandbox{display:inline-flex;align-items:center;gap:6px;height:28px;padding:0 10px;border-radius:999px;background:var(--warn-soft);color:var(--warn);font-size:12px;font-weight:600;white-space:nowrap}.clock{display:inline-flex;align-items:center;gap:6px;font-size:13px;color:var(--text-2);white-space:nowrap}.menu-burger{display:none}.page{padding:20px 24px 48px;width:100%;max-width:1560px}.page-wide{max-width:none}.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:16px;flex-wrap:wrap}.page-head .sub{color:var(--text-2);margin-top:2px}.page-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.crumbs{font-size:12.5px;color:var(--text-3);margin-bottom:4px;display:flex;gap:6px;align-items:center}.crumbs a{color:var(--text-3)}@media (max-width: 960px){.app{grid-template-columns:minmax(0,1fr)}.side{position:fixed;left:0;top:0;width:264px;transform:translate(-100%);transition:transform .18s ease;box-shadow:var(--shadow-pop)}.side.open{transform:none}.scrim{position:fixed;top:0;right:0;bottom:0;left:0;background:#0a0e1459;z-index:25}.menu-burger{display:inline-flex}.search-trigger{min-width:0;flex:0 0 36px;width:36px;padding:0;justify-content:center}.topbar .label-long,.search-trigger .kbd{display:none}.topbar{gap:4px;padding:0 8px}.topbar .btn-ghost{padding:0 6px}.page{padding:16px 16px 40px}}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;height:34px;padding:0 12px;border-radius:var(--radius);border:1px solid var(--line-strong);background:var(--surface);color:var(--text);font-weight:500;cursor:pointer;white-space:nowrap;text-decoration:none}.btn:hover{background:var(--surface-3);text-decoration:none}.btn:disabled,.btn[aria-disabled=true]{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--accent);border-color:var(--accent);color:var(--on-accent)}.btn-primary:hover{background:var(--accent-hover);border-color:var(--accent-hover)}.btn-ghost{border-color:transparent;background:transparent;color:var(--text-2)}.btn-ghost:hover{background:var(--surface-3);color:var(--text)}.btn-danger{color:var(--bad);border-color:color-mix(in srgb,var(--bad) 40%,var(--line))}.btn-danger:hover{background:var(--bad-soft)}.btn-sm{height:28px;padding:0 9px;font-size:13px}.btn-lg{height:40px;padding:0 16px}.icon-btn{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:var(--radius);border:1px solid transparent;background:transparent;color:var(--text-2);cursor:pointer;flex:none}.icon-btn:hover{background:var(--surface-3);color:var(--text)}.icon-btn.bordered{border-color:var(--line-strong)}.kbd{font:500 11px/1 var(--mono);padding:3px 5px;border-radius:4px;border:1px solid var(--line-strong);color:var(--text-3);background:var(--surface)}.field{display:grid;gap:5px;min-width:0}.field>label,.field-label{font-size:12.5px;font-weight:500;color:var(--text-2)}.field .hint{font-size:12px;color:var(--text-3)}.field .error,.error-text{font-size:12.5px;color:var(--bad)}.input,.select,.textarea{width:100%;min-height:34px;padding:6px 10px;border-radius:var(--radius);border:1px solid var(--line-strong);background:var(--surface);color:var(--text)}.textarea{min-height:84px;resize:vertical;line-height:1.5}.input:hover,.select:hover,.textarea:hover{border-color:color-mix(in srgb,var(--line-strong) 70%,var(--text-3))}.input:focus,.select:focus,.textarea:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.input[aria-invalid=true],.textarea[aria-invalid=true],.select[aria-invalid=true]{border-color:var(--bad)}.input-sm,.select-sm{min-height:30px;padding:3px 8px;font-size:13px}.check{display:inline-flex;gap:8px;align-items:flex-start;cursor:pointer;line-height:1.4}.check input{width:16px;height:16px;margin:2px 0 0;accent-color:var(--accent);flex:none}.form-grid{display:grid;gap:12px;grid-template-columns:repeat(2,minmax(0,1fr))}.form-grid .span-2{grid-column:span 2}@media (max-width: 640px){.form-grid{grid-template-columns:minmax(0,1fr)}.form-grid .span-2{grid-column:auto}}.seg{display:inline-flex;border:1px solid var(--line-strong);border-radius:var(--radius);overflow:hidden;background:var(--surface)}.seg button{border:0;background:transparent;padding:0 12px;height:32px;cursor:pointer;color:var(--text-2);font-weight:500;border-right:1px solid var(--line)}.seg button:last-child{border-right:0}.seg button[aria-pressed=true]{background:var(--accent-soft);color:var(--accent-text)}.seg button:hover:not([aria-pressed=true]){background:var(--surface-3)}.tabs{display:flex;gap:2px;border-bottom:1px solid var(--line);margin-bottom:14px;overflow-x:auto}.tabs button,.tabs a{border:0;background:transparent;padding:8px 12px;cursor:pointer;color:var(--text-2);font-weight:500;border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap;display:inline-flex;gap:6px;align-items:center;text-decoration:none}.tabs [aria-selected=true]{color:var(--text);border-bottom-color:var(--accent)}.tabs button:hover{color:var(--text)}.tab-count{font-size:12px;color:var(--text-3);font-weight:600}.tab-count.alert{color:var(--bad)}.chip{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 8px;border-radius:999px;font-size:12px;font-weight:500;background:var(--surface-3);color:var(--text-2);white-space:nowrap;max-width:100%}.chip.ok{background:var(--ok-soft);color:var(--ok)}.chip.warn{background:var(--warn-soft);color:var(--warn)}.chip.bad{background:var(--bad-soft);color:var(--bad)}.chip.info{background:var(--info-soft);color:var(--info)}.chip.accent{background:var(--accent-soft);color:var(--accent-text)}.chip.violet{background:var(--violet-soft);color:var(--violet)}.chip.outline{background:transparent;border:1px solid var(--line-strong)}.chip button{border:0;background:transparent;padding:0;cursor:pointer;color:inherit;display:inline-flex}.stage{display:inline-flex;align-items:center;gap:6px;height:22px;padding:0 8px;border-radius:4px;font-size:12px;font-weight:600;white-space:nowrap}.stage .dot{width:6px;height:6px;border-radius:50%;background:currentColor}.st-new{color:var(--st-new);background:var(--st-new-bg)}.st-known{color:var(--st-known);background:var(--st-known-bg)}.st-engaged{color:var(--st-engaged);background:var(--st-engaged-bg)}.st-preparing{color:var(--st-preparing);background:var(--st-preparing-bg)}.st-applied{color:var(--st-applied);background:var(--st-applied-bg)}.st-consent{color:var(--st-consent);background:var(--st-consent-bg)}.st-enrolled{color:var(--st-enrolled);background:var(--st-enrolled-bg)}.st-lost_other,.st-not_passed{color:var(--st-exit);background:var(--st-exit-bg)}.st-declined,.st-silent{color:var(--st-muted);background:var(--st-muted-bg)}.channel{display:inline-flex;align-items:center;gap:5px;font-size:12.5px;color:var(--text-2);white-space:nowrap}.channel svg{color:var(--text-3)}.score{display:inline-flex;align-items:center;gap:6px;font-weight:600;font-size:13px}.score .bar{width:36px;height:5px;border-radius:3px;background:var(--surface-3);overflow:hidden}.score .bar i{display:block;height:100%;border-radius:3px;background:var(--text-3)}.score.high .bar i{background:var(--ok)}.score.mid .bar i{background:var(--accent)}.score.low .bar i{background:var(--warn)}.avatar{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:50%;background:var(--surface-3);color:var(--text-2);font-size:11.5px;font-weight:600;flex:none}.avatar.lg{width:44px;height:44px;font-size:15px}.avatar.bot{background:var(--accent-soft);color:var(--accent-text)}.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-lg);min-width:0}.panel-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:12px 16px;border-bottom:1px solid var(--line);min-height:48px}.panel-head h2,.panel-head h3{display:flex;align-items:center;gap:8px}.panel-body{padding:14px 16px}.panel-foot{padding:10px 16px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:8px}.panel.flat{border-radius:var(--radius)}.grid-2{display:grid;gap:16px;grid-template-columns:repeat(2,minmax(0,1fr))}.grid-3{display:grid;gap:16px;grid-template-columns:repeat(3,minmax(0,1fr))}.stack{display:grid;gap:16px;align-content:start;min-width:0}.stack-sm{display:grid;gap:8px;align-content:start;min-width:0}.row{display:flex;align-items:center;gap:8px;min-width:0}.row.wrap{flex-wrap:wrap}.row.between{justify-content:space-between}.row.top{align-items:flex-start}.spacer{flex:1}@media (max-width: 1100px){.grid-3{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (max-width: 760px){.grid-2,.grid-3{grid-template-columns:minmax(0,1fr)}}.dl{display:grid;grid-template-columns:minmax(110px,38%) minmax(0,1fr);gap:6px 12px;font-size:13.5px}.dl dt{color:var(--text-3)}.dl dd{margin:0;min-width:0;overflow-wrap:anywhere}.kpis{display:grid;gap:12px;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));margin-bottom:16px}.grid-today{display:grid;gap:16px;grid-template-columns:minmax(0,1.35fr) minmax(0,1fr)}@media (max-width: 1000px){.grid-today{grid-template-columns:minmax(0,1fr)}}@media (max-width: 420px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.kpi .k-value{font-size:20px}}.kpi{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-lg);padding:12px 14px;display:grid;gap:2px;text-decoration:none;color:inherit;min-width:0}a.kpi:hover{border-color:var(--line-strong);text-decoration:none}.kpi .k-label{font-size:12.5px;color:var(--text-2)}.kpi .k-value{font-size:24px;font-weight:600;line-height:1.2;letter-spacing:-.01em}.kpi .k-foot{font-size:12px;color:var(--text-3);display:flex;gap:6px;flex-wrap:wrap}.delta-up{color:var(--ok);font-weight:600}.delta-down{color:var(--bad);font-weight:600}.kpi.alert .k-value{color:var(--bad)}.table-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--surface)}.table{width:100%;border-collapse:separate;border-spacing:0;font-size:13.5px}.table th{position:sticky;top:0;z-index:1;text-align:left;font-weight:600;font-size:12px;color:var(--text-2);background:var(--surface-2);padding:8px 10px;border-bottom:1px solid var(--line);white-space:nowrap}.table th button{border:0;background:transparent;padding:0;font:inherit;color:inherit;cursor:pointer;display:inline-flex;gap:4px;align-items:center}.table td{padding:0 10px;height:var(--row);border-bottom:1px solid var(--line);vertical-align:middle}.table tr:last-child td{border-bottom:0}.table tbody tr:hover td{background:var(--surface-2)}.table tr.selected td{background:var(--accent-soft)}.table .num{text-align:right}.table .check-col{width:36px;padding-right:0}.table .name-cell a{color:var(--text);font-weight:500}.table .name-cell .sub{font-size:12px;color:var(--text-3);line-height:1.3}.table td .stack-sm{padding:6px 0}.sticky-col{position:sticky;left:0;background:var(--surface);z-index:1}.table tbody tr:hover td.sticky-col{background:var(--surface-2)}.bulkbar{position:sticky;bottom:16px;z-index:15;margin-top:12px;display:flex;align-items:center;gap:8px;flex-wrap:wrap;padding:8px 12px;background:var(--text);color:var(--bg);border-radius:var(--radius-lg);box-shadow:var(--shadow-pop)}.bulkbar .btn{background:transparent;color:var(--bg);border-color:color-mix(in srgb,var(--bg) 35%,transparent)}.bulkbar .btn:hover{background:color-mix(in srgb,var(--bg) 12%,transparent)}.bulkbar .select{width:auto;background:var(--text);color:var(--bg);border-color:color-mix(in srgb,var(--bg) 35%,transparent)}.pager{display:flex;align-items:center;gap:8px;justify-content:flex-end;padding:10px 2px;font-size:13px;color:var(--text-2)}.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:12px}.filters .select,.filters .input{width:auto;min-width:140px}.filters .input.search{min-width:240px;flex:1;max-width:360px}.filter-chips{display:flex;gap:6px;flex-wrap:wrap;margin:-4px 0 12px}.board{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(250px,1fr);gap:10px;overflow-x:auto;padding-bottom:8px;align-items:start}.col{background:var(--surface-2);border:1px solid var(--line);border-radius:var(--radius-lg);display:flex;flex-direction:column;max-height:calc(100vh - 210px);min-height:160px}.col.drop{border-color:var(--accent);background:var(--accent-soft)}.col-head{padding:10px 12px 8px;display:grid;gap:4px;border-bottom:1px solid var(--line)}.col-head .row{justify-content:space-between}.col-count{font-size:20px;font-weight:600;letter-spacing:-.01em}.col-conv{font-size:12px;color:var(--text-3)}.col-body{padding:8px;display:grid;gap:6px;overflow-y:auto;overflow-x:hidden;align-content:start}.kcard .row.between{flex-wrap:wrap;row-gap:4px}.col-foot{padding:8px 12px;border-top:1px solid var(--line);font-size:12.5px}.kcard{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:8px 10px;display:grid;gap:4px;cursor:grab;text-decoration:none;color:inherit;font-size:13px}.kcard:hover{border-color:var(--line-strong);text-decoration:none}.kcard.dragging{opacity:.5}.kcard .k-name{font-weight:500;color:var(--text)}.kcard .k-meta{font-size:12px;color:var(--text-3)}.kcard.flag-wait{border-left:3px solid var(--warn)}.kcard.flag-overdue{border-left:3px solid var(--bad)}.exits{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}.exit-zone{border:1px dashed var(--line-strong);border-radius:var(--radius);padding:8px 12px;font-size:13px;color:var(--text-2);background:var(--surface)}.exit-zone.drop{border-color:var(--bad);background:var(--bad-soft)}.timeline{display:grid;gap:0}.tl-day{font-size:12px;font-weight:600;color:var(--text-3);padding:12px 0 6px;text-transform:uppercase;letter-spacing:.04em}.tl-item{display:grid;grid-template-columns:30px minmax(0,1fr);gap:10px;padding:8px 0;position:relative}.tl-item:before{content:"";position:absolute;left:14px;top:34px;bottom:-8px;width:1px;background:var(--line)}.tl-item:last-child:before{display:none}.tl-icon{width:30px;height:30px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;background:var(--surface-3);color:var(--text-2)}.tl-icon.in{background:var(--accent-soft);color:var(--accent-text)}.tl-icon.out{background:var(--ok-soft);color:var(--ok)}.tl-icon.sys{background:transparent;border:1px dashed var(--line-strong);color:var(--text-3)}.tl-head{display:flex;gap:8px;align-items:baseline;flex-wrap:wrap;font-size:13px}.tl-head .who{font-weight:600}.tl-head .when{color:var(--text-3);font-size:12px;margin-left:auto;white-space:nowrap}.tl-body{font-size:13.5px;white-space:pre-wrap;overflow-wrap:anywhere;color:var(--text)}.tl-body.sys{color:var(--text-2);font-size:13px}.tl-bubble{background:var(--surface-2);border:1px solid var(--line);border-radius:var(--radius);padding:8px 10px;margin-top:4px}.tl-item.in .tl-bubble{background:var(--accent-soft);border-color:transparent}.transcript{margin-top:6px;display:grid;gap:4px;font-size:13px}.transcript div{display:grid;grid-template-columns:90px minmax(0,1fr);gap:8px}.transcript b{font-weight:600;color:var(--text-2)}.inbox{display:grid;grid-template-columns:320px minmax(0,1fr) 300px;gap:0;border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--surface);min-height:calc(100vh - 170px);overflow:hidden}.inbox-list{border-right:1px solid var(--line);overflow-y:auto;overflow-x:hidden;max-height:calc(100vh - 170px)}.inbox-item{display:grid;gap:3px;padding:10px 14px;border-bottom:1px solid var(--line);text-decoration:none;color:inherit;border-left:3px solid transparent}.inbox-item:hover{background:var(--surface-2);text-decoration:none}.inbox-item.active{background:var(--accent-soft);border-left-color:var(--accent)}.inbox-item .top{display:flex;flex-wrap:wrap;row-gap:4px;gap:6px;align-items:center;font-size:12.5px;color:var(--text-3);min-width:0}.inbox-item .top .chip,.inbox-item .top .channel{flex:none}.inbox-item .top .ellipsis{min-width:0;flex-shrink:1}.inbox-item .who{font-weight:600;color:var(--text);font-size:13.5px}.inbox-item .preview{font-size:13px;color:var(--text-2);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.conv{display:flex;flex-direction:column;min-width:0;max-height:calc(100vh - 170px)}.conv-head{padding:12px 16px;border-bottom:1px solid var(--line);display:grid;gap:6px}.conv-body{flex:1;overflow-y:auto;padding:14px 16px;display:grid;gap:10px;align-content:start;background:var(--surface-2)}.msg{max-width:78%;display:grid;gap:3px}.msg.in{justify-self:start}.msg.out{justify-self:end}.msg.sys{justify-self:center;max-width:92%;text-align:center;font-size:12.5px;color:var(--text-3)}.msg .bubble{padding:8px 12px;border-radius:10px;background:var(--surface);border:1px solid var(--line);white-space:pre-wrap;overflow-wrap:anywhere;font-size:13.5px}.msg.out .bubble{background:var(--accent-soft);border-color:transparent}.msg.out.bot .bubble{background:var(--surface);border:1px dashed var(--line-strong)}.msg .meta{font-size:11.5px;color:var(--text-3);display:flex;gap:6px;flex-wrap:wrap}.msg.out .meta{justify-content:flex-end}.source-list{display:flex;gap:6px;flex-wrap:wrap;margin-top:4px}.source-link{font-size:12px;display:inline-flex;gap:4px;align-items:center;padding:2px 8px;border-radius:999px;background:var(--surface-3);color:var(--text-2)}.composer{border-top:1px solid var(--line);padding:12px 16px;display:grid;gap:8px;background:var(--surface)}.draft-box{border:1px solid var(--line);border-radius:var(--radius);background:var(--surface-2);padding:10px 12px;display:grid;gap:8px}.checks{display:grid;gap:4px}.check-line{display:flex;gap:6px;align-items:flex-start;font-size:12.5px;line-height:1.4}.check-line.ok{color:var(--ok)}.check-line.warn{color:var(--warn)}.check-line.stop{color:var(--bad);font-weight:500}.ctx{border-left:1px solid var(--line);overflow-y:auto;max-height:calc(100vh - 170px)}.ctx section{padding:12px 14px;border-bottom:1px solid var(--line);display:grid;gap:8px}.ctx h3{font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--text-3)}@media (max-width: 1400px){.inbox{grid-template-columns:300px minmax(0,1fr)}.ctx{display:none}}@media (max-width: 860px){.inbox{grid-template-columns:minmax(0,1fr);min-height:0}.inbox.has-active .inbox-list{display:none}.inbox:not(.has-active) .conv{display:none}.inbox-list,.conv{max-height:none}.msg{max-width:92%}}.card-layout{display:grid;grid-template-columns:320px minmax(0,1fr) 320px;gap:16px;align-items:start}@media (max-width: 1520px){.card-layout{grid-template-columns:300px minmax(0,1fr)}.card-layout .col-right{grid-column:1 / -1;display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:16px}}@media (max-width: 900px){.card-layout{grid-template-columns:minmax(0,1fr)}}.hero-card{display:grid;gap:12px;padding:16px}.hero-top{display:flex;gap:12px;align-items:flex-start}.hero-name{font-size:19px;font-weight:600;line-height:1.3}.path{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:3px;margin-top:4px}.path span{height:6px;border-radius:3px;background:var(--surface-3)}.path span.done{background:var(--accent)}.path span.now{background:var(--accent);box-shadow:0 0 0 2px var(--accent-soft)}.path.exit span.done,.path.exit span.now{background:var(--st-exit)}.risk-list{display:grid;gap:6px}.risk{display:flex;gap:8px;align-items:flex-start;padding:8px 10px;border-radius:var(--radius);font-size:13px;line-height:1.4}.risk.bad{background:var(--bad-soft);color:var(--bad)}.risk.warn{background:var(--warn-soft);color:var(--warn)}.risk.info{background:var(--info-soft);color:var(--info)}.next-step{border:1px solid var(--accent);background:var(--accent-soft);border-radius:var(--radius);padding:10px 12px;display:grid;gap:6px}.interest-bar{display:grid;grid-template-columns:minmax(0,1fr) 70px;gap:8px;align-items:center;font-size:13px}.interest-bar .track{height:6px;background:var(--surface-3);border-radius:3px;overflow:hidden}.interest-bar .track i{display:block;height:100%;background:var(--accent);border-radius:3px}.rec{display:grid;gap:3px;padding:10px 0;border-bottom:1px solid var(--line)}.rec:last-child{border-bottom:0;padding-bottom:0}.rec:first-child{padding-top:0}.factor{display:flex;justify-content:space-between;gap:8px;font-size:13px}.funnel-list{display:grid;gap:10px}.funnel-row{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(0,1fr) repeat(4,110px) 130px;gap:12px;align-items:center;padding:12px 16px;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-lg);text-decoration:none;color:inherit}.funnel-row:hover{border-color:var(--line-strong);text-decoration:none}.funnel-row .f-name{font-weight:600}.funnel-row .f-sub{font-size:12.5px;color:var(--text-3)}.funnel-row .f-num{font-weight:600;font-size:16px}.funnel-row .f-num small{display:block;font-weight:400;font-size:11.5px;color:var(--text-3)}@media (max-width: 1100px){.funnel-row{grid-template-columns:minmax(0,1fr) repeat(3,90px)}.funnel-row .hide-md{display:none}}@media (max-width: 640px){.funnel-row{grid-template-columns:minmax(0,1fr) 90px}.funnel-row .hide-sm{display:none}}.status-dot{width:8px;height:8px;border-radius:50%;display:inline-block;flex:none}.status-dot.active{background:var(--ok);box-shadow:0 0 0 3px var(--ok-soft)}.status-dot.paused{background:var(--warn)}.status-dot.draft{background:var(--line-strong)}.builder{display:grid;grid-template-columns:minmax(0,1fr) 400px;gap:16px;align-items:start}@media (max-width: 1100px){.builder{grid-template-columns:minmax(0,1fr)}}.flow{display:grid;gap:0;max-width:720px}.flow-block{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-lg);padding:12px 14px;display:grid;gap:6px;cursor:pointer;text-align:left;width:100%;color:inherit;font:inherit;position:relative}.flow-block:hover{border-color:var(--line-strong)}.flow-block.selected{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.flow-block.invalid{border-color:var(--bad)}.flow-block .fb-head{display:flex;align-items:center;gap:8px;font-size:12px;font-weight:600;color:var(--text-3);text-transform:uppercase;letter-spacing:.04em}.flow-block .fb-title{font-weight:600;font-size:14px}.flow-block .fb-text{font-size:13px;color:var(--text-2);white-space:pre-wrap;overflow-wrap:anywhere}.flow-block .fb-stats{display:flex;gap:10px;font-size:12px;color:var(--text-3);flex-wrap:wrap}.flow-block .fb-here{font-weight:600;color:var(--accent-text)}.flow-block.trigger{border-color:color-mix(in srgb,var(--accent) 45%,var(--line))}.flow-block.goal{border-style:dashed}.flow-link{height:26px;display:flex;justify-content:center;position:relative}.flow-link:before{content:"";position:absolute;top:0;bottom:0;left:50%;width:2px;background:var(--line-strong);transform:translate(-1px)}.flow-add{position:relative;z-index:1;align-self:center;width:22px;height:22px;border-radius:50%;border:1px solid var(--line-strong);background:var(--surface);color:var(--text-2);display:inline-flex;align-items:center;justify-content:center;cursor:pointer;padding:0}.flow-add:hover{border-color:var(--accent);color:var(--accent)}.flow-branch{font-size:12px;color:var(--text-2);display:flex;gap:10px;flex-wrap:wrap}.flow-branch b{font-weight:600}.step-icon{width:26px;height:26px;border-radius:6px;display:inline-flex;align-items:center;justify-content:center;background:var(--surface-3);color:var(--text-2);flex:none}.step-icon.msg{background:var(--accent-soft);color:var(--accent-text)}.step-icon.time{background:var(--surface-3);color:var(--text-2)}.step-icon.cond{background:var(--violet-soft);color:var(--violet)}.step-icon.task{background:var(--warn-soft);color:var(--warn)}.step-icon.crm{background:var(--ok-soft);color:var(--ok)}.inspector{position:sticky;top:calc(var(--topbar) + 16px);max-height:calc(100vh - var(--topbar) - 32px);overflow-y:auto}.var-btns{display:flex;gap:4px;flex-wrap:wrap}.var-btns button{border:1px dashed var(--line-strong);background:var(--surface-2);border-radius:4px;padding:1px 6px;font-size:12px;cursor:pointer;color:var(--text-2)}.var-btns button:hover{border-color:var(--accent);color:var(--accent-text)}.preview-msg{background:var(--surface-2);border:1px solid var(--line);border-radius:var(--radius);padding:10px 12px;white-space:pre-wrap;font-size:13px}.plan{display:grid;gap:0;counter-reset:plan}.plan li{list-style:none;display:grid;grid-template-columns:92px minmax(0,1fr);gap:10px;padding:7px 0;border-bottom:1px solid var(--line);font-size:13px}.plan li:last-child{border-bottom:0}.plan .when{color:var(--text-3);font-variant-numeric:tabular-nums}.tpl-grid{display:grid;gap:10px;grid-template-columns:repeat(auto-fill,minmax(260px,1fr))}.tpl{text-align:left;border:1px solid var(--line);background:var(--surface);border-radius:var(--radius-lg);padding:12px 14px;display:grid;gap:6px;cursor:pointer;color:inherit;font:inherit}.tpl:hover{border-color:var(--accent)}.dialog-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0a0e1466;z-index:60;display:flex;align-items:flex-start;justify-content:center;padding:8vh 16px 16px;overflow-y:auto}.dialog{background:var(--surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-pop);width:100%;max-width:560px;display:grid}.dialog.wide{max-width:820px}.dialog-head{padding:14px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:12px}.dialog-body{padding:16px 18px;display:grid;gap:14px}.dialog-foot{padding:12px 18px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:8px;flex-wrap:wrap}.drawer-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#0a0e144d;z-index:55}.drawer{position:fixed;top:0;right:0;bottom:0;width:min(520px,100%);background:var(--surface);z-index:56;box-shadow:var(--shadow-pop);display:flex;flex-direction:column}.drawer-head{padding:14px 18px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:10px}.drawer-body{padding:16px 18px;overflow-y:auto;flex:1;display:grid;gap:14px;align-content:start}.drawer-foot{padding:12px 18px;border-top:1px solid var(--line);display:flex;gap:8px;justify-content:flex-end;flex-wrap:wrap}.popover{position:absolute;z-index:40;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow-pop);padding:4px;min-width:200px;display:grid}.popover button,.popover a{text-align:left;border:0;background:transparent;padding:7px 10px;border-radius:4px;cursor:pointer;color:var(--text);display:flex;gap:8px;align-items:center;text-decoration:none;font-size:13.5px}.popover button:hover,.popover a:hover{background:var(--surface-3);text-decoration:none}.popover .pop-label{padding:6px 10px 2px;font-size:11.5px;color:var(--text-3);font-weight:600;text-transform:uppercase;letter-spacing:.04em}.popover hr{border:0;border-top:1px solid var(--line);margin:4px 0}.rel{position:relative}.cmdk{width:100%;max-width:640px}.cmdk-input{width:100%;border:0;border-bottom:1px solid var(--line);padding:14px 16px;font-size:16px;background:transparent}.cmdk-input:focus{outline:none}.cmdk-list{max-height:60vh;overflow-y:auto;padding:6px}.cmdk-group{padding:8px 10px 4px;font-size:11.5px;color:var(--text-3);text-transform:uppercase;letter-spacing:.05em;font-weight:600}.cmdk-item{display:flex;gap:10px;align-items:center;padding:8px 10px;border-radius:var(--radius);cursor:pointer;color:var(--text);text-decoration:none}.cmdk-item[aria-selected=true]{background:var(--accent-soft)}.cmdk-item .sub{font-size:12px;color:var(--text-3)}.toasts{position:fixed;bottom:16px;left:50%;transform:translate(-50%);z-index:80;display:grid;gap:8px;width:min(520px,calc(100% - 32px))}.toast{background:var(--text);color:var(--bg);border-radius:var(--radius-lg);padding:10px 14px;display:flex;gap:10px;align-items:center;box-shadow:var(--shadow-pop);font-size:13.5px}.toast.error{background:var(--bad);color:#fff}.toast .btn{height:28px;background:transparent;color:inherit;border-color:color-mix(in srgb,currentColor 40%,transparent)}.toast ul{margin:4px 0 0;padding-left:18px}.empty{padding:32px 20px;text-align:center;display:grid;gap:8px;justify-items:center;color:var(--text-2)}.empty .e-title{font-weight:600;color:var(--text)}.empty svg{color:var(--text-3)}.error-box{padding:14px 16px;border-radius:var(--radius);background:var(--bad-soft);color:var(--bad);display:flex;gap:10px;align-items:flex-start}.notice{padding:10px 12px;border-radius:var(--radius);background:var(--info-soft);color:var(--info);display:flex;gap:8px;align-items:flex-start;font-size:13px;line-height:1.45}.notice.warn{background:var(--warn-soft);color:var(--warn)}.notice.ok{background:var(--ok-soft);color:var(--ok)}.skeleton{background:linear-gradient(90deg,var(--surface-3) 25%,var(--surface-2) 50%,var(--surface-3) 75%);background-size:200% 100%;animation:sk 1.2s infinite;border-radius:4px}@keyframes sk{0%{background-position:200% 0}to{background-position:-200% 0}}.sk-line{height:12px}.sk-block{height:120px;border-radius:var(--radius-lg)}.updated{font-size:12px;color:var(--text-3);display:inline-flex;gap:6px;align-items:center}.chart-funnel{display:grid;gap:8px}.fn-row{display:grid;grid-template-columns:170px minmax(0,1fr) 70px 64px;gap:10px;align-items:center;font-size:13px}.fn-row .bar{height:22px;background:var(--surface-3);border-radius:4px;overflow:hidden;position:relative}.fn-row .bar i{display:block;height:100%;background:var(--accent);border-radius:4px}.fn-row .bar i.now{position:absolute;left:0;top:0;background:color-mix(in srgb,var(--accent) 45%,transparent)}.fn-row .conv{font-size:12px;color:var(--text-3);text-align:right;max-height:none;display:block}.fn-row .num{text-align:right;font-weight:600}@media (max-width: 640px){.fn-row{grid-template-columns:110px minmax(0,1fr) 54px}.fn-row .conv{display:none}}.hbar{display:grid;grid-template-columns:minmax(0,1fr) 2fr 56px;gap:10px;align-items:center;font-size:13px;padding:4px 0}.hbar .track{height:8px;background:var(--surface-3);border-radius:4px;overflow:hidden;display:flex}.hbar .track i{display:block;height:100%}.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:12px;color:var(--text-2)}.legend span{display:inline-flex;gap:6px;align-items:center}.legend i{width:10px;height:10px;border-radius:2px;display:inline-block}.spark{width:100%;height:120px;display:block}.site{min-height:100vh;background:#f5f6f8;color:#1a1f27;color-scheme:light}.site-top{background:#1f3a68;color:#fff}.site-top .in{max-width:1120px;margin:0 auto;padding:14px 20px;display:flex;align-items:center;gap:14px}.site-top .logo{font-weight:600;letter-spacing:.02em}.site-top nav{display:flex;gap:18px;font-size:14px;opacity:.9;flex-wrap:wrap}.site-main{max-width:1120px;margin:0 auto;padding:28px 20px 120px;display:grid;gap:18px}.site-note{background:#fff7e0;border:1px solid #f0dca6;color:#6b4a00;border-radius:8px;padding:10px 14px;font-size:13px}.site-card{background:#fff;border:1px solid #e3e6ea;border-radius:10px;padding:18px 20px;display:grid;gap:8px}.site-grid{display:grid;gap:14px;grid-template-columns:repeat(auto-fit,minmax(240px,1fr))}.widget-btn{position:fixed;right:20px;bottom:20px;z-index:50;height:52px;padding:0 18px;border-radius:26px;border:0;background:#1f4e8c;color:#fff;font-weight:600;display:inline-flex;align-items:center;gap:8px;cursor:pointer;box-shadow:0 8px 24px #1f4e8c59}.widget{position:fixed;right:20px;bottom:20px;z-index:51;width:min(400px,calc(100% - 24px));height:min(640px,calc(100vh - 40px));background:#fff;color:#1a1f27;border-radius:14px;box-shadow:0 16px 48px #0a142847;display:flex;flex-direction:column;overflow:hidden}.widget-head{background:#1f4e8c;color:#fff;padding:12px 14px;display:flex;align-items:center;gap:10px}.widget-head .icon-btn{color:#fff}.widget-head .icon-btn:hover{background:#ffffff24;color:#fff}.widget-body{flex:1;overflow-y:auto;padding:12px;display:grid;gap:8px;align-content:start;background:#f5f6f8}.wmsg{max-width:88%;padding:8px 11px;border-radius:12px;font-size:14px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.wmsg.bot{justify-self:start;background:#fff;border:1px solid #e3e6ea}.wmsg.op{justify-self:start;background:#e8f3ec;border:1px solid #cfe6d6}.wmsg.me{justify-self:end;background:#1f4e8c;color:#fff}.wmsg .src{margin-top:6px;font-size:12px;color:#4a515c;display:grid;gap:2px}.wmsg .src a{color:#1f4e8c}.wopts{display:flex;gap:6px;flex-wrap:wrap;justify-self:start;max-width:92%}.wopts button{border:1px solid #c9d6ea;background:#fff;color:#1f4e8c;border-radius:16px;padding:5px 11px;font-size:13px;cursor:pointer;text-align:left}.wopts button:hover{background:#eef3fb}.widget-foot{border-top:1px solid #e3e6ea;padding:10px;display:flex;gap:8px;background:#fff}.widget-foot .input{background:#fff;color:#1a1f27;border-color:#c9ced6}.wform{background:#fff;border:1px solid #e3e6ea;border-radius:12px;padding:12px;display:grid;gap:8px;justify-self:stretch}.wform .input{background:#fff;color:#1a1f27;border-color:#c9ced6}.typing{justify-self:start;font-size:12.5px;color:#646b76;padding:4px 6px}.flip{transform:rotate(180deg)}details>summary::-webkit-details-marker{display:none}.login{min-height:100vh;display:grid;place-items:center;padding:16px;background:var(--bg)}.login-card{width:min(400px,100%);padding:24px;display:grid;gap:16px}